Shipping policy
Shipping Policy
LittleMum currently ships direct online orders to customers in the United States, Australia and the United Kingdom.
We aim to fulfil most orders within 24 hours of purchase. Orders placed during weekends, public holidays, periods of unusually high demand, or where additional order verification is required may take longer to process.
Standard Shipping
LittleMum provides free Standard Shipping on eligible direct orders.
Standard delivery typically takes 3–7 business days after fulfilment.
Delivery times are estimates only and may vary depending on the destination, carrier, fulfilment location, public holidays, weather, local delivery conditions, or other circumstances outside LittleMum's reasonable control.
Express Shipping
Where available, customers may upgrade to Express Shipping for an additional US$5, or the equivalent amount in the customer's local currency.
Express Shipping provides a faster delivery service than Standard Shipping; however, specific delivery times may vary by destination and carrier and are not guaranteed unless expressly stated at checkout.
Once an order has been fulfilled using the Express Shipping service, the additional Express Shipping charge is non-refundable.
If the product is later returned under our Return and Refund Policy, any eligible product refund will be processed separately, but the Express Shipping upgrade charge will not be refunded.
Fulfilment Locations
Depending on the delivery destination, product availability and fulfilment arrangements, LittleMum orders may be fulfilled through:
- Amazon Fulfilment; or
- a LittleMum fulfilment location in Seattle, Washington.
The fulfilment location may vary between orders.
The location from which an order is dispatched does not change the applicable LittleMum product warranty or return eligibility.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Customers may also sign in to their LittleMum Customer Account to view available order status and tracking information.
Please allow reasonable time after fulfilment for carrier tracking information to become active.
Cancelling an Order Before Shipment
If your order has not yet been fulfilled, you may submit a cancellation request through your LittleMum Customer Account.
Because we aim to fulfil most orders quickly, cancellation requests should be submitted as soon as possible.
Once an order has been fulfilled, it can no longer be cancelled. If eligible, the product may instead be returned after delivery in accordance with our Return and Refund Policy.
Changing a Shipping Address
If you discover an error in your shipping address, please contact LittleMum as soon as possible.
We cannot guarantee that a shipping address can be changed once an order has entered fulfilment or has been dispatched.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Delivery Delays
Delivery delays can occasionally occur after an order has been dispatched.
If your tracking information has not updated for an unusual period or your order appears to be significantly delayed, please contact LittleMum with your order number so that we can review the available shipment information.
Carrier delivery estimates are not guarantees, and LittleMum is not responsible for delays caused by circumstances outside our reasonable control.
Tracking Shows Delivered but the Parcel Cannot Be Found
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
- check around the delivery location, mailbox, entrance or parcel area;
- check with other members of your household or building; and
- review any delivery information or photograph provided by the carrier.
If the parcel still cannot be located, please contact LittleMum with your order number so that we can assist in reviewing the available tracking information.
Lost, Damaged or Incorrect Shipments
If an order is confirmed lost in transit, arrives damaged, or you receive an incorrect item, please contact LittleMum as soon as reasonably possible.
We will review the circumstances and provide the appropriate replacement, refund or other remedy.
Where a return is required because of an eligible shipping loss, transit damage, product defect or fulfilment error, the standard return shipping fee will not apply.
International Customers Outside the United States, Australia and the United Kingdom
LittleMum does not currently offer direct Shopify shipping to all countries.
Customers outside the United States, Australia and the United Kingdom may be able to purchase selected LittleMum products through Amazon US international shipping, subject to Amazon's destination eligibility, shipping charges, delivery estimates and international shipping terms.
Orders placed through Amazon are subject to Amazon's applicable checkout, fulfilment, shipping and return procedures.
Duties, Taxes and Import Charges
Depending on the destination and method of fulfilment, customs duties, taxes, import charges or other government fees may apply to international orders.
Any charges shown and collected at checkout form part of the order total.
For purchases made through Amazon, Amazon's applicable international shipping, tax and import arrangements apply.
Where duties, taxes or other import charges are imposed separately by local authorities or carriers and are not collected by LittleMum at checkout, responsibility for those charges will be determined by the applicable destination rules and shipping arrangement.
Contact Us
If you need assistance with shipping, delivery or tracking, please use our Contact Us form and select Order & Delivery, or contact us at: