Refund policy
Return and Refund Policy
We offer a 30-day return policy. You may request a return within 30 days after receiving your item.
LittleMum understands that some products need to be reasonably tried before you can determine whether they are suitable for you. Products do not need to remain unopened or unused in order to qualify for a return. However, returned items must not have been intentionally damaged, materially altered, or damaged through misuse unrelated to a product defect.
How to Request a Return
Eligible returns should be requested through your LittleMum Customer Account.
Sign in to your account, open the relevant order, select Request return, choose the item or items you wish to return, and submit your request.
Once the return request is approved, we will provide return instructions and a prepaid return shipping label. Please do not send an item back without first submitting and receiving approval for a return request.
If you experience difficulty submitting a return request, you may contact us at onlinesupports@littlemumcare.com.
Return Shipping Fees
For eligible standard returns, LittleMum provides a prepaid return shipping label.
A flat return shipping fee will be deducted from your refund:
- US$5
The flat fee applies regardless of the actual cost of return shipping. LittleMum covers the remaining return shipping cost.
No restocking fee applies.
Defective, Damaged or Incorrect Items
Please inspect your order after delivery and contact us promptly if an item is defective, damaged in transit, or if you receive the wrong item.
Where a return is due to an eligible product defect, shipping damage, or an error by LittleMum, the standard flat return shipping fee will not apply. LittleMum will be responsible for the reasonable return shipping cost and will arrange the appropriate replacement, refund or other remedy.
Order Cancellations
If your order has not yet been fulfilled, you may submit a cancellation request through your LittleMum Customer Account.
Once an order has been fulfilled, it can no longer be cancelled. If eligible, the item may instead be returned after delivery in accordance with this Return and Refund Policy.
Because we aim to fulfil most orders quickly, cancellation requests should be submitted as soon as possible.
Exchanges
We currently process exchanges as a return and a new order.
The fastest way to receive a different product is to request a return for the item you have and place a separate order for the product you want.
Express Shipping Charges
If you selected an optional Express Shipping upgrade, the additional express shipping charge is non-refundable once the order has been fulfilled using the upgraded shipping service.
If you later return the product under this policy, the eligible product refund will be processed in accordance with this policy, but the additional Express Shipping charge will not be refunded.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the eligible refund will be issued automatically to your original payment method. Any applicable flat return shipping fee and any non-refundable Express Shipping upgrade will be deducted where applicable.
Please note that your bank, card issuer or payment provider may require additional time to process and post the refund to your account.
Consumer Rights
This Return and Refund Policy is provided in addition to any rights and remedies available to you under applicable consumer protection laws. Nothing in this policy excludes, restricts or modifies any rights that cannot lawfully be excluded, restricted or modified.
Contact
For return-related questions or assistance with your Customer Account, you may contact us at: